Shipping Policy – HM Store

Last Updated: October 14, 2026

At HM Store, we are committed to delivering your favorite watches, ladies' suits, and other products safely and conveniently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed.

Orders placed on public holidays or weekends may take additional time to process.

During sales, promotions, or busy periods, processing times may be longer than usual.

2. Delivery Time

For orders within Pakistan, estimated delivery times are:

• Major cities: 3–5 business days.

• Other cities and areas: 4–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unexpected circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated to customers before order confirmation.

Any applicable additional charges will be communicated before the order is finalized.

4. Cash on Delivery (COD)

HM Store may offer Cash on Delivery (COD) for eligible locations and orders.

Customers are requested to provide a valid phone number and accurate delivery address so that the courier can contact them when needed.

Please ensure that someone is available to receive and pay for the order at the time of delivery.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or another available communication channel.

Tracking updates depend on the courier service and may take some time to appear.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details when placing an order.

If delivery fails because of an incorrect address, an unreachable phone number, or the recipient being unavailable, the courier may attempt redelivery or return the parcel to us.

Additional shipping charges may apply if a parcel needs to be resent, where applicable and communicated to the customer.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us so we can help check its status with the courier.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact HM Store within 48 hours of delivery.

Share your order number and clear photos or a video showing the issue. We will review your request and guide you through the next steps according to our Return & Refund Policy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation and may need to follow our Return & Refund Policy.

10. Contact Us

For shipping questions, delivery updates, or assistance with your order, contact us:

Store Name: HM Store
Email: [hmstore759@gmail.com]
WhatsApp: [04450534377]

Thank you for shopping with HM Store. We appreciate your trust and look forward to serving you!